Privacy Policy

Who we are
Bishop Auckland Car & Van Hire will only use your data to improve your car/van hire experience. We will protect your data like it’s our own. We promise to give you the ability to decide what you hear from us and
how. If we no longer need your information, we’ll delete it.

The information we collect
We care about your experience with us and privacy is important to us. If you have any questions about how we process, use, store and protect your data please contact us by email at thomas@bishopaucklandcarandvanhire.co.uk or in writing to Bishop Auckland Car & Van Hire, Etherley Moor Garage, Etherley Moor, Bishop Auckland, Co Durham, DL14 0JU.

How we use that information
We collect information i.e. name, address, telephone number, driving licence number for two reasons:
Firstly – to process your hire rental.
Secondly – to provide you with the best possible service whilst hiring a car/van from ourselves.

How we gather your information
Your personal information is kept via a Short Term Rental Agreeement so that we can provide the best level of service whilst hiring a car/van from ourselves.

How you can decide how we can contact you
We will only email you direct in relation to your short term rental and if you wish not to be contacted by email please let us know in writing to Bishop Auckland Car & Van Hire, Etherley Moor Garage, Etherley Moor, Bishop Auckland, Co Durham, DL14 0JU.

How to access and update your personal information
We have appointed a Data Protection Officer to oversee compliance with this Privacy Notice. Any questions about the Privacy Notice or how we handle your personal information please contact Thomas Holmes at Bishop Auckland Car & Van Hire, Etherley Moor Garage, Etherley Moor, Bishop Auckland, Co Durham, DL14 0JU or email at thomas@bishopaucklandcarandvanhire.co.uk

How we protect your information
We have appropriate security measures in place to prevent your personal information from being accidentally lost, used or access in an unauthorised way, altered or disclosed. We ensure that our employees and agents are aware of their privacy and date security obligations. Transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your electronic information transmitted to us and any transmission is at your own risk. We have put in place procedures to deal with any suspected
data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

When do we disclose your information?
We never sell any personal data, including name, address or email information. Data provided by you is for our own use only to assist with your hire requirements.

Where is your information stored?
Your data is stored on site at Bishop Auckland Car & Van Hire, Etherley Moor Garage, Etherley Moor, Bishop Auckland, Co Durham, DL14 0JU.

Who is your DPO and contact details?
We have appointed a Data Protection Officer, Thomas Holmes, who can be contacted by email at thomas@bishopaucklandcarandvanhire.co.uk or you can write to us at Bishop Auckland Car & Van Hire, Etherley Moor Garage, Etherley Moor, Bishop Auckland, Co Durham, DL14 0JU.